MCITP 70-623: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians


MCITP 70-623: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians


Microsoft Certified IT Professional: Customer Support Technician (MCITP: Consumer Support Technician) credential validates the knowledge and skills required to deploy and support the Windows Vista operating system. Our courseware for the MCITP: Consumer Support Technician will arm students with knowledge on deploying Windows Vista, managing security, and troubleshooting network issues.Our 70-623 class teaches students how to install application packages on Windows Vista computers for support scenarios and how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. 
  Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).

n Our easy-to-use delivery format allows you to concentrate on the lesson at hand and not how to run the delivery software - saving you time and frustration. Our comprehensive course materials are delivered in an easy-to- understand format - allowing you to get the most out of your time. n

Our courses incorporate audio, video, and text training and then the total experience is reinforced with exercises and practice tests to ensure that you have really grasped the material.

This Course is available online or via DVD's:
Online Course = All items marked with are included.
DVD Study Kit = Everything! - If its marked with then its included.
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Live Video,
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Courses =
Online Streaming Video
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12 Months subscription
Featuring live instructor-led classroom-like sessions in digital video format. Multimedia-rich delivery brings experienced subject matter experts to your desktop or laptop.
Training Simulations  
DVD Courses = Delivered on DVD
Online Courses = Online Access
Interactive hands-on practice lab
Email Support  
1 Year's Technical Email Support
DVD Courses= Delivered
on DVD
Online Courses = Downloadable
Free Upgrades  
12 months of Free Upgrades.
Compatibility with:  

XP | Win 2003/8 server | Vista
Exam Simulator  
Exam Simulator for closest replication to the real exam!



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(Learning segments)


Maintaining and Troubleshooting Windows Vista Computers

Module 1: A Troubleshooting Methodology

Overview of a Troubleshooting Methodology

Overview of Troubleshooting Stages

Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems

Overview of the Windows Vista Startup Process

Troubleshooting the Windows Vista Startup Process with Windows RE

Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware

Overview of Troubleshooting Hardware

Dealing with Physical Failures

Dealing with Device Driver Failures

Troubleshooting Printing in Windows Vista

Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks

Determining Network Settings

Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues

Overview of User Account Control

Troubleshooting User Account Control

Implementing Windows Firewall

Implementing Windows Defender

Module 6: Troubleshooting Applications

Windows Application Troubleshooting

Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista

Maintaining Windows Vista

Optimizing Windows Vista Performance

Monitoring Windows Vista



Supporting the Windows Vista Operating System and Applications

Module 1: Windows Vista Desktop Deployment Infrastructure

Windows Vista Desktop Deployment Infrastructure

The Components of BDD 2007

Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images

Preparing the Target Computer

Backing up the User State

Module 3: Supporting Computers with Desktop Images

Obtaining the Desktop Image

Verifying the Desktop Image Application

Module 4: Installing Applications

Preparation Steps for Installing an Application Package

Application Package Deployment Methods

Module 5: Restoring and Validating User State

Restoring User State

Verifying User State

Module 6: Troubleshooting Desktop and Application Installations

Desktop Installation Troubleshooting

Application Installation Troubleshooting




Full motion video

Each class is presented in full motion video allowing you to see the steps, hear the explanations, and perform the tasks which includes our interactive hands-on training simulations, students will learn from real-world scenarios taught by our expert instructor.

Instructor-Led Training

Combines both the convenience and affordability of computer-based training with the effectiveness of a traditional classroom setting. The instructors featured in our multi-media DVD's are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.


We supply a complete line of e-books to offer a complete training solution. Our courses include e-books for CompTIA, CISCO and Microsoft certifications.Supplied on DVD for DVD courses or downloadable for Online Courses.

Practice Exam Simulators

We offer exam simulators for all technical certifications. Our exam simulators are the closest replication to the real exam!

Our exam simulators creates a simulation of an actual certification exam. Under timed conditions, IntelliSage? sets up a test with 60 randomly chosen questions designed to help you get ready for the real exam. As with the Practice Exam, the Certification Simulator allows you to mark questions you cannot answer for review at the end of the test.
If you ask, IntelliSage? will show you the correct answer. IntelliSage? will also explain why it is the correct answer when you select the "Learn Now" feature. The Practice Exam is the first IntelliSage? step in getting you ready to pass your certification exams.

Hands-on Lab Simulation

Hands-on Lab Simulation is a crucial component of your IT training. Practice make perfect. Step-by-step hands-on labs with detail instructions are included to reinforce all key concepts. When you complete a topic, choose the Lab Simulation button to select the associated hands-on lab exercises. Labs allow you to reinforce concepts by performing the tasks you've just learned..

Free Upgrades

A unique benefit of the our Learning System, is that
it allows you to stay current with the ever-changing certification requirements. When a certification test changes and we produce an upgrade for the certification program, we offer our customers free upgrades on their interactive DVD's for up to 1 year from date of original purchase? absolutely free!


MCITP 70-623: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians

Online Course:£262 ex. VAT
DVD Study Kit:£262 ex. VAT
List Price:£495  
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MCITP 70-623: PRO: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians