ITIL-

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v3 Foundations Certification Training

The ITIL (the IT Infrastructure Library) v3 Foundations certification training course successfully prepares students for the ITIL v3 Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.

Our ITL v3 Foundations certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams.

(Learning Segments)

Introduction to ITIL

Version 2

Compare V2 to V3

The Service Lifecycle

Module 1 - Service Management: Business Requirements

Foundations and Cycles

PDCA Plan-Do-Check-Act and The Basics

The Process Model

RACI - Responsible Accountable Consulted Informed

Module 2 - ITIL Service Lifecycle Model

Module 3 - Service Strategy: Service Portfolio

Value Creation

Resources and Capabilities, Business Case and Service Model

Risk and Strategic Servicing

Process Activities, Demand Management and Financial Management

Module 4 - Service Design Processes

Service Catalog and Service Level Management

Availability Management

IT Service Continuity and Information Security Management

Module 5 - Service Transition: Change Management

Asset and Configuration Management

Release and Deployment Management

Module 6 - Service Operation: Functions

Processses

Module 7 - Continuous Service Improvement

	Full motion video Each class is presented in full motion video allowing you to see the steps, hear the explanations, and perform the tasks which includes our interactive hands-on training simulations, students will learn from real-world scenarios taught by our expert instructor. Instructor-Led Training Combines both the convenience and affordability of computer-based training with the effectiveness of a traditional classroom setting. The instructors featured in our multi-media DVD's are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.

	E-BOOKS (PDF) We supply a complete line of e-books to offer a complete training solution. Our courses include e-books for CompTIA, CISCO and Microsoft certifications.Supplied on DVD for DVD courses or downloadable for Online Courses.

	Practice Exam Simulators We offer exam simulators for all technical certifications. Our exam simulators are the closest replication to the real exam! Our exam simulators creates a simulation of an actual certification exam. Under timed conditions, IntelliSage? sets up a test with 60 randomly chosen questions designed to help you get ready for the real exam. As with the Practice Exam, the Certification Simulator allows you to mark questions you cannot answer for review at the end of the test. If you ask, IntelliSage? will show you the correct answer. IntelliSage? will also explain why it is the correct answer when you select the "Learn Now" feature. The Practice Exam is the first IntelliSage? step in getting you ready to pass your certification exams.


	Hands-on Lab Simulation Hands-on Lab Simulation is a crucial component of your IT training. Practice make perfect. Step-by-step hands-on labs with detail instructions are included to reinforce all key concepts. When you complete a topic, choose the Lab Simulation button to select the associated hands-on lab exercises. Labs allow you to reinforce concepts by performing the tasks you've just learned..


	Free Upgrades A unique benefit of the our Learning System, is that it allows you to stay current with the ever-changing certification requirements. When a certification test changes and we produce an upgrade for the certification program, we offer our customers free upgrades on their interactive DVD's for up to 1 year from date of original purchase? absolutely free!