Upgrading MCDST to MCITP Enterprise Support

Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential validates the knowledge and skills required to deploy and support the Windows Vista operating system. Our upgrade courseware for the MCITP: Enterprise Support Technician will arm students with knowledge on deploying, managing security, and troubleshooting network issues on the new Windows Vista Operating System.

Our 70-621 class teaches MCSDT students how to install, upgrade and configure the Windows Vista operating system as well as how to support end-users with network connectivity, security, application installation, and compatibility issues and logon problems. It also teaches how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

This course is relevant for individuals currently holding the MCDST certification. When you pass Exam 70-621 UPG: Upgrading Your MCDST Certification to MCITP Enterprise Support, you complete the requirements for the following certifications:

(Learning segments)

Maintaining and Troubleshooting Windows Vista Computers

Module 1: A Troubleshooting Methodology

Overview of a Troubleshooting Methodology

Overview of Troubleshooting Stages

Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems

Overview of the Windows Vista Startup Process

Troubleshooting the Windows Vista Startup Process with Windows RE

Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware

Overview of Troubleshooting Hardware

Dealing with Physical Failures

Dealing with Device Driver Failures

Troubleshooting Printing in Windows Vista

Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks

Determining Network Settings

Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues

Overview of User Account Control

Troubleshooting User Account Control

Implementing Windows Firewall

Implementing Windows Defender

Module 6: Troubleshooting Applications

Windows Application Troubleshooting

Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista

Maintaining Windows Vista

Optimizing Windows Vista Performance

Monitoring Windows Vista

Supporting the Windows Vista Operating System and Applications

Module 1: Windows Vista Desktop Deployment Infrastructure

Windows Vista Desktop Deployment Infrastructure

The Components of BDD 2007

Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images

Preparing the Target Computer

Backing up the User State

Module 3: Supporting Computers with Desktop Images

Obtaining the Desktop Image

Verifying the Desktop Image Application

Module 4: Installing Applications

Preparation Steps for Installing an Application Package

Application Package Deployment Methods

Module 5: Restoring and Validating User State

Restoring User State

Verifying User State

Module 6: Troubleshooting Desktop and Application Installations

Desktop Installation Troubleshooting

Application Installation Troubleshooting

	Full motion video Each class is presented in full motion video allowing you to see the steps, hear the explanations, and perform the tasks which includes our interactive hands-on training simulations, students will learn from real-world scenarios taught by our expert instructor. Instructor-Led Training Combines both the convenience and affordability of computer-based training with the effectiveness of a traditional classroom setting. The instructors featured in our multi-media DVD's are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.

	E-BOOKS (PDF) We supply a complete line of e-books to offer a complete training solution. Our courses include e-books for CompTIA, CISCO and Microsoft certifications.Supplied on DVD for DVD courses or downloadable for Online Courses.

	Practice Exam Simulators We offer exam simulators for all technical certifications. Our exam simulators are the closest replication to the real exam! Our exam simulators creates a simulation of an actual certification exam. Under timed conditions, IntelliSage? sets up a test with 60 randomly chosen questions designed to help you get ready for the real exam. As with the Practice Exam, the Certification Simulator allows you to mark questions you cannot answer for review at the end of the test. If you ask, IntelliSage? will show you the correct answer. IntelliSage? will also explain why it is the correct answer when you select the "Learn Now" feature. The Practice Exam is the first IntelliSage? step in getting you ready to pass your certification exams.


	Hands-on Lab Simulation Hands-on Lab Simulation is a crucial component of your IT training. Practice make perfect. Step-by-step hands-on labs with detail instructions are included to reinforce all key concepts. When you complete a topic, choose the Lab Simulation button to select the associated hands-on lab exercises. Labs allow you to reinforce concepts by performing the tasks you've just learned..


	Free Upgrades A unique benefit of the our Learning System, is that it allows you to stay current with the ever-changing certification requirements. When a certification test changes and we produce an upgrade for the certification program, we offer our customers free upgrades on their interactive DVD's for up to 1 year from date of original purchase? absolutely free!