Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Training

   
 
 
 
 
 
 
   
 

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System


This exam tests a desktop-support technician's ability to assist users of the Windows XP operating system. Certification candidates should be able to both perform any common task related to the Windows XP operating system and help users in the organization in which they work with issues related to them. They should be able to handle issues related to installation; including, manual, unattended, failed, multiple operating system, and post-installation configuration. They should be able to address issues related to using various types of hardware, local and network print devices, drivers, display devices, and I/O devices. They should be able to assist users as they configure their desktop and user environments. They should be able to assist users who need access to specific recourses; including issues related to, access to shared folders, problems with security settings and policy, local user and group accounts, startup and logon problems. They should be able to handle network problems; including, name resolution issues, Network Protocols and Services, and problems related to Internet Explorer. They should be able to support laptop and remote users' connectivity problems, multiple language and locations configurations, offline files, and power management issues. Finally, they should be able to track and analyze the performance of the systems for which they are responsible. This exam tests the abilities of a help-desk technician to be able to resolve Windows XP operating system users issues in a timely manner.

Audience:
  Candidates for this course operate in medium to very large computing environments.

Did you know that being certified would increase your salary tremendously? Microsoft certification is a leading credential that validates your experience and skills to keep you competitive in today's changing business environment. Technical and Professional certification is becoming more popular today. Because of the rise of the Internet, and the overall growth of the Information Technology, companies are finding it hard to find the right person to fill IT positions, being certified is even more important today!



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Compatibility with:  

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Supporting Users and Troubleshooting a Microsoft Windows XP (Learning Segments)

 
 
Installing Windows XP Professional
Perform and troubleshoot an attended installation of Windows XP Professional.
Perform and troubleshoot an unattended installation of Windows XP Professional.
  • Install Windows XP Professional by using Remote Installation Services (RIS).
  • Install Windows XP Professional by using the System Preparation Tool.
  • Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional.
Upgrade from a previous version of Windows to Windows XP Professional.
  • Prepare a computer to meet upgrade requirements.
  • Migrate existing user environments to a new installation.
Perform post-installation updates and product activation.
Troubleshoot failed installations.
Implementing and Conducting Administration of Resources
Monitor, manage, and troubleshoot access to files and folders.
  • Configure, manage, and troubleshoot file compression.
  • Control access to files and folders by using permissions.
  • Optimize access to files and folders.
Manage and troubleshoot access to shared folders.
  • Create and remove shared folders.
  • Control access to shared folders by using permissions.
  • Manage and troubleshoot Web server resources.
Connect to local and network print devices.
  • Manage printers and print jobs.
  • Control access to printers by using permissions.
  • Connect to an Internet printer.
  • Connect to a local print device.
Configure and manage file systems.
  • Convert from one file system to another file system.
  • Configure NTFS, FAT32, or FAT file systems.
Manage and troubleshoot access to and synchronization of offline files.
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers
Implement, manage, and troubleshoot disk devices.
  • Install, configure, and manage DVD and CD-ROM devices.
  • Monitor and configure disks.
  • Monitor, configure, and troubleshoot volumes.
  • Monitor and configure removable media, such as tape devices.
Configure Advanced Configuration Power Interface (ACPI).
Implement, manage, and troubleshoot input and output (I/O) devices.
  • Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
  • Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
  • Install, configure, and manage modems.
  • Install, configure, and manage Infrared Data Association (IrDA) devices.
  • Install, configure, and manage wireless devices.
  • Install, configure, and manage USB devices.
  • Install, configure, and manage hand held devices.
  • Install, configure, and manage network adapters.
Manage and troubleshoot drivers and driver signing.
Monitor and configure multiprocessor computers.
Implement, manage, and troubleshoot display devices.
  • Configure multiple-display support.
  • Install, configure, and troubleshoot a video adapter.
 
Monitoring and Optimizing System Performance and Reliability
Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop.
  • Optimize and troubleshoot memory performance.
  • Optimize and troubleshoot processor utilization.
  • Optimize and troubleshoot disk performance.
  • Optimize and troubleshoot application performance.
  • Configure, manage, and troubleshoot Scheduled Tasks.
Manage, monitor, and optimize system performance for mobile users.
Restore and back up the operating system, System State data, and user data.
  • Recover System State data and user data by using Windows Backup.
  • Troubleshoot system restoration by starting in safe mode.
  • Recover System State data and user data by using the Recovery console.
Configuring and Troubleshooting the Desktop Environment
Configure and manage user profiles and desktop settings.
Configure support for multiple languages or multiple locations.
  • Enable multiple-language support.
  • Configure multiple-language support for users.
  • Configure local settings.
  • Configure Windows XP Professional for multiple locations.
Manage applications by using Windows Installer packages.
Implementing, Managing, and Troubleshooting Network Protocols and Services
Configure and troubleshoot the TCP/IP protocol.
Connect to computers by using dial-up networking.
  • Connect to computers by using a virtual private network (VPN) connection.
  • Create a dial-up connection to connect to a remote access server.
  • Connect to the Internet by using dial-up networking.
  • Configure and troubleshoot Internet Connection Sharing (ICS).
Connect to resources by using Internet Explorer.
Configure, manage, and implement Internet Information Services (IIS).
Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).
Configuring, Managing, and Troubleshooting Security
Configure, manage, and troubleshoot Encrypting File System (EFS).
Configure, manage, and troubleshoot a security configuration and local security policy.
Configure, manage, and troubleshoot local user and group accounts.
  • Configure, manage, and troubleshoot auditing.
  • Configure, manage, and troubleshoot account settings.
  • Configure, manage, and troubleshoot account policy.
  • Configure, manage, and troubleshoot user and group rights.
  • Troubleshoot cache credentials.





 

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